Are you good at helping people? Do you enjoy solving problems and talking to others? If yes, this job might be right for you! This is a full-time, remote job. You will work Monday to Friday during the day. The job also includes health insurance. This article will help you learn more about the job. You will find out what the job is, what the company is like, what skills you need, what you will do each day, and how to apply.
Understanding the Help Desk Support Specialist Role
This job is all about helping people. You will talk to users of health plans. You will help them with things like resetting passwords and signing up. People will contact you by phone, email, or voicemail. You need to be friendly and quick to help. Sometimes, you will answer other questions about how the system works.
You will work 40 hours a week, from Monday to Friday, during the day. Sometimes, you may need to work extra hours or be on-call. You must write down all the help you give to users. You will use a program called HealthTrio by mPulse for this. You may also work on special tasks when needed. This shows that the job can change, and you might do different things.
A Glimpse into the Company Culture and Mission
The company is not fully described, but we know it works in healthcare. This means the company wants users to get good help and easy access to services. Helping people is very important in this job. The company works with many health plans, so it may be big and well-known. The job is remote, which means the company allows people to work from home and use new technology. This shows the company is modern and flexible.
Job Requirements
To get this job, you must have a high school diploma or GED. You need to speak clearly and politely. You must be good at solving problems and working on a computer. You will often use many programs at the same time.
You must have at least one year of phone support or call center experience. You should be able to type at least 30 words per minute. You also need to know how to use Microsoft Word and Outlook. If you have worked in healthcare before, that’s a plus. Also, it is very good if you can speak Spanish.
Job Roles and Responsibilities
Your main job is to answer calls for different health plans. You will help users reset passwords and register. You may also answer questions about how things work.
You must write down every call, email, or voicemail in the HealthTrio by mPulse system. You will also do other tasks or special projects when asked. You may need to be on-call sometimes, so you should be ready to help when needed.
Visa Sponsorship
The job does not say if it offers visa sponsorship. So, it may be only for people who can already work in the U.S. If you need a visa, you should ask the company before applying.
The job does include health insurance, which is good. But it does not say anything about salary, vacation, or other benefits. These are usually talked about in the interview. It is a good idea to ask about the full benefits when you talk to the company.
How to Apply?
The job does not say exactly how to apply. But usually, you need to send your resume and a cover letter. You may apply through the company’s website or a job site like Indeed or LinkedIn.
In your cover letter, explain why you are a good fit for the job. Talk about your customer service, tech skills, and if you know Spanish. Make sure your resume is current and easy to read. If the job post gives special instructions, follow them carefully.
By reading this, you now know more about the Help Desk Support Specialist job. Think about your skills and see if they match the job. If they do, apply with confidence. Don’t forget to ask about visas and pay during the interview. Good luck!