Do you enjoy helping people and solving problems? Are you good at working fast and staying calm under pressure? If yes, then Wheel has a great job for you! Wheel is a company that is changing how virtual healthcare works. They are looking for a Customer Support Specialist who can work from home. You will earn between $23 to $27 per hour, and also get many benefits like health insurance, paid time off, and even stock options. This article will help you understand the job better. You’ll learn about what you’ll do, what Wheel is like, what skills you need, and how to apply.
Understanding the Opportunity:
Wheel wants to make virtual healthcare better. As a Customer Support Specialist, you will be an important part of their team. You won’t just answer questions — you’ll help support patients, clients, and even doctors. Your work helps make sure care is given smoothly and on time. You’ll fix problems, answer phone calls, and be kind and professional. You need to be good at understanding people and solving tech issues.
This job is best for someone who can work from Wednesday to Sunday, 8 PM to 4 AM CST. Wheel prefers people who live in Austin, Bay Area, Seattle, Chicago, Atlanta, Boston, New York City, or Denver, but you can live anywhere in the U.S. and still apply.
Shaping the Future of Virtual Healthcare
Wheel is more than just a healthcare company. They help other companies give great virtual care. They use smart tools and strong systems to support patients across the country. When you join Wheel, you become part of something big. You’ll help build the future of healthcare. You can learn more about them on their website: www.wheel.com.
Job Requirements
To do well in this job, you should have 2 to 5 years of experience in customer support or a similar role. You must know how to use Zendesk, which is a tool for helping customers. You should be good at writing and talking clearly, staying calm, and solving problems. You’ll also need to handle difficult situations kindly and carefully. If you have worked in healthcare before, that’s a big plus — but it’s not required.
Job Roles and Responsibilities
Your job at Wheel will be important and varied. Here are some things you’ll do:
- Answer support tickets using Zendesk
- Take phone calls from patients, pharmacies, and clients
- Fix technical problems
- Stay calm in stressful situations
- Help with problems that need more support and pass them to the right teams
- Work with other teams to find the best solutions
- Suggest system improvements by sending JIRA tickets to Engineering and Operations teams
Visa Sponsorship:
Please note: Wheel does not sponsor work visas. You must already have permission to work in the U.S. without help from the company. If you need a visa now or in the future, you cannot apply for this job.
Compensation and Perks: What You Can Expect
Wheel pays $23 to $27 per hour, depending on your skills, experience, and where you live. They also offer a lot of great benefits:
- Health, dental, and vision insurance
- Life and disability insurance
- 401(k) with company matching
- Paid time off (PTO)
- Parental leave
- Stock options
- Other helpful programs and perks
How to Apply?
If this job sounds like a good fit for you, don’t wait! Apply before April 15, 2025, or sooner if the role is filled. You can apply through the job posting or go to Wheel’s careers page at www.wheel.com. Make sure your resume shows that you meet the job requirements. This could be your chance to join a team that cares about people and is making a real difference in healthcare.